Environment:

• You are running the Emulation License Server
  • For instructions on how to set up the Emulation License Server: https://community.landesk.com/support/docs/DOC-28033

What This Article Covers:

• How to move licenses from one Wavelink Emulation License Server to another
• How to set up a backup or redundant Wavelink Emulation License Server

Instructions:

In the configuration of the License Server you can define ‘OtherServer’. This is used for redundancy of the server and will synchronise all databases of these servers:

So if you install a new server and configure ‘OtherServer’ on both servers to point at each other, the licenses will immediately be available on the new server. You will have to configure all devices to connect to the new server:

Again, for instructions on how to set up the emulation license server, please see: https://community.landesk.com/support/docs/DOC-28033 

Environment:

• Wavelink TelnetCE 7.0 and newer
• Wavelink Industrial Browser 7.x and newer
  
  

Question:

• How to enable AIM Barcode symbology on Falcon Fx3 device running TE 7.X

Answer:

1. Enable  the Transmit AIM ID in Emulation Parameters > Scanner > Common > Transmit AIM ID

Problem/Issue:

Scanning is no longer working on any applications on my Intermec/Honeywell devices after I rebooted the device.

Resolution:

This can be caused when you set the Allow Scan Ahead feature in Telnet Emulation to 'No' and then reboot.  Turning this feature to no disables the scanner and then a reboot will cause the scanner to be disabled for all applications.

The resolution is to ensure that you have the Allow Scan Ahead feature set to 'Yes'.  Reboot as needed.

Article on how to setup Scan Ahead:

https://community.ivanti.com/docs/DOC-28445

Environment:

MC92N0 running Android

Android TE 2.0 or Velocity

Issue:

The device will show the scan beam, but doesn't actually scan (or decode) the barcode

Resolution:

Under decoder settings within the Zebra Datawedge, check the box for Enable Plain Code 128

SSL files need to be copied back to the following folder to retain the SSL connection through a Cold Boot

Computer\WindowsCE\\\Program Files\Wavelink\SSL

Below is a screen shot of this folder being viewed from Windows Mobile Device Center. This is after successfully installing the Wavelink SSL files to the device.

Upon a Cold Boot, these files will get wiped off the device, resulting in the file having to be downloaded again from Wavelink.

To get around this, we can create a .cpy file to copy these files back to the Program Files folder:  Computer\WindowsCE\\\Program Files\Wavelink\SSL

All seven files along with the .cpy file will need to be copied to the \Application folder on the device.

Attached is the .cpy file that was created:  SSLcopy.txt

Copy the SSLcopy.cpy file along with the following files all to the \Application folder:

The seven files above are what make up the SSL files that Wavelink copies to the Program Files folder for SSL.  When a Cold Boot is performed, these files get cleared from the Program Files folder.  By creating a .cpy file to copy all seven of these files back to the Program Files folder, you should continue to have your SSL files available to you after a Cold Boot.

Once all files are copied to the \Application folder, make sure your connection works as expected.

Then Cold Boot the device and retest.

Issue / Problem:

When Barcode 128 is scanned using 5250 Emulation, an error appears: "Invalid Scan" or "Too Long for Field"

Resolution:

Try changing the Oversize Scanning option to "Split" or "Truncated" on the 5250 portion of the Emulation Parameters menu, under Common.

Applicable Product Version(s):Telnet 7.1-20

Multiple Notes: Possible field was shorter than expected or had other unknown settings.

Issue / Problem:

When Bar code is scanned (case in point, Code128 bar code) in 5250 Emulation, the user would get "Invalid Scan" (first reported as "Too Long for Field").

Symptoms:

All test and even logs showed that the bar code was fine. It was ten characters long and the field was set to accept 10 characters. There were no field separators or groups separators either in the bar code. that could be noted.

Resolution or Workaround:

Try changing the Oversize Scanning option to "Split" or "Truncated" on the 5250 portion of the Emulation Parameters menu, under Common.

Applicable Product Version(s):

Telnet 7.1-20

Multiple Notes:

Possible field was short then expected or had other unknown settings.

Wavelink Industrial Browser (WIB) certificate message appears

Environment:

Wavelink Industrial Browser 7.0.x - 7.3.x

IMPORTANT TROUBLESHOOTING QUESTION:

Does the Security Alert appear when you use the native web browser (Pocket IE) on your device?

• If YES, then keep reading.
  WIB is built on top of Pocket IE. If the Security Alert appears within Pocket IE, then it will appear in Wavelink Industrial Browser (WIB).

Problem/Issue:

• When the user connects Pocket IE to the WEB Host (SAP) using SSL, the Security Alert appears on the first connection only.
• When the user connects WIB to the WEB Host (SAP) using SSL, the Security Alert appears on EVERY connection.
• After confirming the message, the user can work with the web based application.
• With the WIB client the message is displayed every time it connects.

Resolution:

• The Security Message is generated by the native Microsoft Browser (Pocket IE)
• WIB is built on top of Pocket IE. It doesn't manage certificates.
• WIB does not have settings pertaining to certificates.
• WIB receives the confirmation request because Internet Explorer is receiving the request.
• Internet Explorer receives the confirmation request because the certificate is:
  1. Not present
  2. Or present but not stored in a location that is correct (Manufacturer can clarify correct location).
  When Internet Explorer no longer receives the confirmation request. . . WL Industrial Browser will no longer receive the request.

If you manage your devices through a third party mobile device management (MDM) software (other than Wavelink Avalanche), you can configure your TE Client settings through the Wavelink Configurator and download the configurations as a file for mass distribution. Using this tool, you can create the configuration in the Configurator Console, export it, and then use your mobile device management service to send the configuration file directly to the device.

You can configure multiple host profile payloads for each device, but only one client settings payload.

To configure the TE Client when the device does not have an Avalanche license and is managed by another service:

1  Go to https://configurator.wavelink.com/

2  Register or log in to the Wavelink Configurator Console.

3  Navigate to the folder where you want the payload created.

4  From the Profiles tab, click Add Payload in the Available Payloads panel.

5  The Payload dialog box appears. Select the iOS and Android option, and then the type of TE configuration payload you want to create.

6  Configure the options as desired and click Save.

7  From the Profiles tab, click Add Profile in the Available Profiles panel.

8  The Smart Device Profile dialog box appears. Click Application Configuration.

9  Create a name for the profile, then select the TE payload or payloads you want to associate with the profile. Save your changes.

10  Select the profile you created and click Apply in the Available Profiles panel.

11  Click the profile name.

12  On the Application Configuration Profile page, click Export Config.Your browser downloads the Configuration.json file.

13  Place the Configuration.json file on your web server. Regarding how to create the web share folder, please refer to How to properly set up a web share in Server 2008/2012

14  Create a file and name it ConfigurationURL.xml.

15  Enter the following, substituting the URL value with the location of your Configuration.json file on the web host:

<ConfigurationUrl><url>http://SERVERIP/Configuration.json</url></ConfigurationUrl>

16  Save the file and then place it on the Android device within the \sdcard\Wavelink directory.

When TE is launched, it references the .xml file and downloads the configuration file to apply any new changes.

Please note that the .json file will not be visible on the device.

If the settings are not applied to the device TE, that normally to be caused by IIS settings blocking the download of the json file. You could try to figure out the cause via analyzing IIS logs.

By default, the IIS logs location is C:\inetpub\logs\LogFiles\W3SVC1, sorting the log files by modified time, and find the latest one, opening that with notepad ++, and search the keyword with client device IP address. For example:

Line 2213: 2018-02-02 03:03:46 172.21.240.60 GET /FirstBag/BARA/Configuration.json - 80 - 172.21.208.49 WavelinkTE - 404 3 50 50

Line 2220: 2018-02-02 03:04:16 172.21.240.60 GET /FirstBag/BARA/Configuration.json - 80 - 172.21.208.49 WavelinkTE - 404 3 50 50

Line 2228: 2018-02-02 03:04:49 172.21.240.60 GET /FirstBag/BARA/Configuration.json - 80 - 172.21.208.49 WavelinkTE - 404 3 50 51

Here the IIS error code is 404.3, and you can find online a lot of solutions talking about how to resolve this error.

Configuring Android Devices via scanning QR code:

Configuring Android Devices Using Wavelink’s Online Configurator Tool

When registering Telnet Emulation license, in the web page it's allowed to select manufacturer, model and operating system.

For example:

Intermec CK71 Windows Mobile 6.5:

Windows 10:

If you registered the license to wrong platform, please submit a support ticket to exchange that.

Registration

After ordering licenses, you will receive a registration email similar to below.  You'll click the registration link.

This doc goes over the different types of licenses available to purchase for TelNet.

What's the difference between Terminal Emulation 2 in 1 and 4 in 1 license. Web Emulation license.

You'll then be taken to the initial registration page.  Here, via the text box, you can register all or part of your licenses.  If you choose to register some of your licenses, you would change the amount reflected in the Quantity to Register text box to something less than what is listed in Quantity Available.  Click Register Products.

Fill out all of your registration information.  Remember that the Licensee Name is what will be used later to add your license to a device.  Note: It is recommended to keep this short as extremely long names can cause registration issues.

Click Next Step

On the Product Options page you will select the manufacturer, model and operating system of your device.  Note: If you do not see your device listed, then choose Universal>Universal Enablers and Clients>OS type as shown in the image below.

Click Next

On the next page select your version of the software.  Typically this will be 7.3 Standard for American customers and 7.3 International for our out of country clients.

Click Next

On the next page you will pick your host/emulation type.  Be sure to double check your host type to prevent the need for an exchange.  Note: WIB is not represented in this screenshot as it is a separate purchased license, however all registration steps remain the same excluding this section.

Click Next

Verify all of your selections and click Complete Registration on the final page.

Your license information will then displayed, and a copy will be emailed to the address provided earlier in the registration process.

Adding the license to the device manually

For adding a license using the license server refer to this document:

How to set up the Emulation License Server

Open TelNet, select your main menu.  This could be Options or File depending on your device.  Click Configure.

Click Authorization

The standard password is config.

Note: This can be changed in emulation parameters of the config tool.  Support would not be able to crack this if it has been changed.  You would need access to the tool used to configure the device to make the change.

Select Add a New License... from the Platform drop down.  Enter all of your license information and select Authorize.

Note: An example User #: of Limit: is 1 of 20, 2 of 20, 3 of 20 and so forth.

All information must be exactly as provided during registration.  Spacing, capitalization, etc all matters.  If any information is incorrect you will receive a message "Authorization Code Check Failed.  You will also receive the message if you are adding the license to the wrong version of TelNet.  i.e. 7.2 license to a 7.3 version

If the license information was entered correctly, then you will receive a message stating the license has been added.

License expired XX days ago / Device receives license expired message

Environment:

Telnet 6.x, 7.x and newer

All devices

Emulation License Server (optional)

Problem/Issue:

Using Wavelink Telnet, when connecting to the host, you receive a message stating "license expired 45 days ago" or "License expired xx days ago"

Cause:

There are 2 causes for this issue:

• You have an expired license on the Emulation License Server
• You have an expired license that is on the device itself

Resolution:

On the License Server

1. Locate the expired licenses
2. Delete the expired licenses

On the Device

1. Open Telnet
2. Open the Options Menu
3. Select Configure
4. Select Authorization
5. Delete the expired license on the device

General Information:

• Scan handlers are processed in reverse order.
  • So to remove digits and replace them would require that the scan handler that removes the digits be the last one added, and the scan handler that adds digits be the first.

Examples:

• Also, multiple scan handlers can be entered as a single entry. example: A(0)[A000000]A(0)[SE6] is the correct way to strip the last 6 digits and replace them with 0's

When you are done changing this make sure to Save your changes

Then send the config to the device by clicking either 'Application & Config' OR 'Config Only'

Then restart telnet on your device

Installing Telnet Client on a Mobile Device using Active Sync

To install and run Telnet Client, you need the following components:

• A host computer with Windows Mobile Device Center, or Microsoft ActiveSync 3.7 or newer

•A mobile device with a connection to the computer.

• The Telnet Client installation file saved to the host computer it should appear under Programs as Wavelink TelnetCE folder and in there you should have your TE Client install. Please make sure that you have the right Telnet Client for your device.

To install the Telnet Client using ActiveSync or Windows Mobile Device Center:

1. Connect the device to the host computer and verify the connection was successful.

2. Double-click on the Wavelink TelnetCE.

Wavelink Product Configuration should launch on your desktop see picture below:

3. Configure the Host Profile Settings by clicking on Host Profile. The Host Profile Settings has a lot of configurations available as you need.

4. Configure the Emulation Parameters by selecting Emulation Parameters. The Emulation Parameters provides emulation options.  Use the tree structure on the Folders to navigate the available options.

You should see something like this:

5. When you are done with the Emulation Settings and Host Profile etc. save the changes and still with the device connected to the host computer click on Application & Config. You can also use Application only if you only want TE Client installed on the device without configuration.  The Config Only option is used to make changes on the settings once the TE client is already installed on the device.

6. Click Yes to install the Client in the default directory, or browse to the location where you want to install the Client.

The TE is downloaded to the device. After the download is complete, a dialog box appears, requesting that you check your mobile device to see whether additional steps are necessary to install the TE Client.

7. If required, perform any additional steps on the mobile device.

8. In the installer, click OK to complete the download process.

9. In the installer, click Finish to complete the installation process

How can I get to the Function keys on a Zebra MC55 QWERTY Keymap - 45 key

The MC55 QWERTY keypad does not contain labeled Function Keys.

How can I access Function Key operation?

Access to Function Keys can be found by using number keys in combination with modifier keys.

The modifier keys are:

Soft Keys (Left & Right)

Blue Key

Orange Key

The Keyboard map for the MC55 QWERTY device is:

Environment

• Device
  • TelnetCE version 7.0.xxx on a Motorola (Symbol) MC9090, MC9190, MC9100 or MC9000, MC3000, MC3100, MC3190, VC5000, VC50XX,WT4000, WT4090
  • TelnetCE version 7.3.xxx on a Motorola MC92N0 (CE 7.0), VC70N0, or WT41N0 (CE 7.0)
• Emulation Type
  • NOTWEB Emulation

Question

What mobile devices are pre-licensed for Wavelink Telnet Emulation Client?

What mobile devices are pre-licensed for Wavelink TE Client?

What mobile devices are pre-installed with the Wavelink Telnet Emulation Client?

What mobile devices are pre-installed with the Wavelink TE Client?

Answer

The TE client v7.0.x is both pre-licensed and pre-loaded on the following Windows CE devices:MC9XXX-G, MC3XXX-G, VC50XXand theWT4090.

On the Windows Mobile versions of these Motorola mobile computers, the TE client v7.0.x is pre-licensed only and must be downloaded from the Wavelink website.

The TE client v7.3.x is both pre-licensed and pre-loaded on the following Windows CE devices:MC92N0, VC70N0 and WT41N0.

On the Windows Mobile versions of these Motorola mobile computers, the TE client v7.3.x is pre-licensed only and must be downloaded from the Wavelink website

The TE client v7.3.x is both pre-licensed and pre-loaded on the following Windows Mobile device: VC6090.

TE client licenses are available for purchase for most other Motorola mobile computers.

The Wavelink TE client v7.3.85 and higher is pre-licensed on both the MC91XX and MC31XX devices manufactured after January 1st 2012.

NOTE

Here is a link to reach Zebra support

Contact Support

ISSUE / QUESTION

MC92 CE  does not connects with Windows 10 with Creators upgrade via WMDC.

ISSUE DETAILS

When attempting to connect the MC92 running WinCE with Windows 10 PC with Creators upgrade via WMDC, this connection fails..

APPLICABLE TO

MC31, MC91, MC32, MC92, MC18, WT41

Windows 10 with Creators upgrade

RESOLUTION / ANSWER

Installing Windows Mobile Device Center
32-bit - download here
64-Bit- download here

Troubleshooting:

Problem:
Windows 10 Creator’s update is installed WMDC still does not launch, either nothing happens or it will be stuck on the splash screen.

Solution 1
1. Restart your PC
2. Open services.msc
3. Go to Windows Mobile-2003-based device connectivity
4. Right click Windows Mobile-2003-based device connectivity and click Properties
5. Go to Log On Tab
6. Choose Local System Account
  
7. Click Apply
8. Go to General Tab
9. Press Stop and wait
10. Once stopped, press Start
11. Press OK
12. Restart your PC
13. Cross check again step 5 if it is set properly.

Solution 2                                        
On your PC, open a command prompt with administrator privileges run the following 2 commands:
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f
REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f

Solution 3
If you are using Windows 10 N (without Media Player), install the Media Feature Pack for N edition of Windows 10 Version 1703

Problem:
Windows Embedded Handheld device will not connect

Solution 1
1. On the device, open the start menu
2. Open Settings
3. Open Connections
4. Open “USB to PC”

Uncheck “Enable advanced network functionality.

The TelnetCE Host Profile utility helps to create the connections needed to connect to your one or many host connections that you need the Telnet client to connect to.

This article will go over the more essential settings needed to connect to a host. Please search the Knowledge Base for additional articles on specific configuration settings and corresponding information.

To create a host profile, click on the New button. To delete a given host profile, highlight the appropriate host profile and hit the Delete button.

Once you have create a host profile, you will see that you have many options. 

Host Tab

Use the Host tab in the Host Profiles dialog box to configure the basic settings of the host profile. The options may vary depending on the type of emulation you have selected.

Configuring Host Settings

The following list describes the options and configurable parameters in the Host tab.

Subnet-Specific Addresses

When creating a host profile, you may enter a subnet-specific address rather than an IP address or a DNS name. A subnet-specific address has the following format: 0.X.X.X/X. The specified address is combined with the mobile device IP address to determine the host’s address. The number after the slash determines the number of bits of the subnet-specific address that should be ignored. This is usually the same as the number of bits at the start of the subnet mask.

Examples:

For a mobile device with an IP address of 10.20.30.40:

• When connecting to a subnet-specific address of 0.1.2.3/8, the device will look for a host at 10.1.2.3

• When connecting to a subnet-specific address of 0.0.2.3/16, the device will look for a host at 10.20.2.3

• When connecting to a subnet-specific address of 0.0.0.3/24, the device will look for a host at 10.20.30.3

Subnet-specific addressing is also available for WEB emulation. However, you should use a | character instead of a / character to denote the number of bits.

Examples:

For a mobile device with an IP address of 10.20.30.40:

• When connecting to a subnet-specific address of
http://0.1.2.3|8
the device will look for a host at:
http://10.1.2.3/

• When connecting to a subnet-specific address of
https://0.0.0.3|24:8080/start.asp
the device will look for a host at:
https://10.20.30.3:8080/start.asp

IBM Settings Tab

Use the IBM Settings tab of the Host Profiles dialog box to configure the creation of a workstation ID for mobile devices connecting to an IBM host. The workstation ID includes static characters and the following switches, which are used to capture dynamic data that is specific to each mobile device:

• %a - %d. Captures specific octets of the IP address of the mobile device. For example, use %a%b%c%d to capture all four IP octets of the address of the mobile device, or use %d to capture only the last octet of the IP address of the mobile device.

• %m - %r. Captures specific octets of the MAC address of the mobile device. For example, use %p%q%rto capture the last three octets of the MAC address of the mobile device.

• %s. Captures the session number.

• %t. Captures the Wavelink Avalanche terminal ID of the mobile device. (If the mobile device does not have an Avalanche Enabler, then this parameter is not valid.)

A workstation ID can be 1-20 alphanumeric characters plus switches, but IBM hosts usually truncate workstation IDs that are more than 10 characters. The workstation ID should not begin with a numeric character.

The IBM Settings tab only appears you have configured the host profile for an IBM-type emulation in the Host tab.

VT Settings Tab

Use the VT Settings tab in the Host Profiles dialog box to configure a Telnet negotiation string for the host connection.

A Telnet negotiation string is used to identify a mobile device to a host system and to present a Client with the appropriate emulation options. The host system can then supply information to the mobile device based on Telnet negotiation string (for example, menus or display options). The string can be 1-20 alpha-numeric characters.

The VT Settings tab only appears if you have configured the host profile for VT- or HP-type emulation in the Host tab.

HTTP or HTTPS Proxy Tabs

Use the HTTP Proxy or HTTPS Proxy tab to configure proxy connections for WEB emulation.

The following list describes the options and configurable parameters in the HTTP Proxy tab.

Access List Tab

Use the Access List tab to create a list of web addresses the Client can access.

The following list describes the options in the Access List tab.

As a reminder, the other tabs not covered here will be covered in separate Knowledge Base articles. 

The TelnetCE client has within the Host Profile utility a tab to configure a telnet session to autologin to the host.

Autologin Settings

Use the Autologin tab in the Host Profiles dialog box to configure autologin parameters for the mobile device, such as a user name and password. This tab will present different options depending on whether the emulation type is VT/HP or IBMHOST.

The following list describes configurable options on the Autologin tab if you are using VT/HP emulation:

The following list describes configurable options on the Autologin tab if you are using IBMHOST emulation:

When configuring 5250 autologin for the AS/400, the QRMTSIGN system value must be set before the autologin will function properly. Use WRKSYSVAL QRMTSIGN and change the parameter to *VERIFY. This setting verifies that the user has access to the system, allowing the user to bypass the sign-on. The default is *FRCSIGNON.

Installation:

Under Available Profiles click the plus sign + to add a new profile.

Select Software under Windows Mobile / CE

Give your profile a name, ensure the checkbox next to enable is checked and add any selection criteria if need be.  Click Save

Under Software Packages click the plus sign +

Click Select Package

You will then select your TelNet Avalanche package and click Open.  You can download the packages by manufacturer and device at the below link:

Enterprise Mobility Software for any Mobile Device Manufacturer

After the package uploads click Next

Accept the EULA and click Next

Wait for the package to install to the server and click Next

Click Finish

Configuration:

Within the software profile click Configure

This will download a java applet.  You may need to tell your browser this file is OK by clicking Keep.  Double click the applet to launch the configuration tool.

After the applet fully loads click Next

From here you can set Host Profiles, Emulation Parameters and etc by highlighting and clicking Launch Config.

Once you have all your settings correct click Next.

When the tool reads Package is Up-to-Date click Finish.

From here you may need apply your profile to the appropriate folder and/or run a deployment to finalize your changes to the database, then finally update your devices.